I recently read about giving constructive criticism. The thing that blessed me the most was when we give people constructive criticism they should, " feel better and more capable of doing a better job in the future."
With that in mind, here are the 7 steps:
1. Protect their self esteem. “I think you are doing a great job and…”
2. Focus on the future not the past. “Next time, why don’t we…”
3. Focus on behavior not the person. “Your sales figures are below expectations. What can we do to get them up?”
4. Use “I” messages. “I feel very angry when…”
5. Get clear agreement on what is to change and how. “ In the future it is important for you to take clear notes.”
6. Offer help. “What can I do to help you in this situation?”
7. Assume the other person wants to do a good job.
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