Communication is the most important skill in life!

In the 8Th Habit, Steven Covey wrties, “…Over 90 percent of all communication problems are caused by differences in either semantics or perceptions. Again, semantics means the way you define words or terms. Perceptions means how your interpret data”.

Help me to Understand....

The next time someone complains to you or criticizes you, don't get defensive. Instead, say, " Help me to understand..." It works wonders. Give it a try.